Roost support

A little help
getting back to studying.

Get help with your account, connected coursework, notes, or Claude and ChatGPT connections.

Contact support

Tell us what you were trying to do and what happened. Include the page or feature name and the wording of any error.

Please leave passwords, sign-in codes, payment details, and private school documents out of your message.

[email protected]

Things you can try

My coursework needs refreshing

Open Courses in Roost to check your school connection and refresh the saved coursework. If Roost asks you to sign in again, renew the school connection there.

My assistant cannot read an assignment

Ask it to find the assignment through Roost and read the selected result. Roost uses your saved school connection. Live document reading currently supports Course Site; other platforms return saved imported instructions and notes. Missing or unreadable material should be identified in the response.

I want to connect or disconnect an assistant

Open Connect AI to see connection instructions and manage access. Disconnecting stops future reads through that connection. Material already shared with a chat is managed by that chat service.

I need help with my account or data

Email support with your request. You can review your saved notes in Roost and manage temporary AI responses and learning history in Study preferences.